About Us
Our Mission
Our Approach
Our Approach
At I&O Global Ltd, our mission is to help businesses achieve sustainable growth and success by providing them with expert business and management consulting services.
Our Approach
Our Approach
Our Approach
We take a holistic approach to consulting, focusing on every aspect of a business's operations to identify areas for improvement and growth. We work closely with our clients to develop customised solutions that meet their unique needs.
Our Team
Our Approach
Our Team
Our team consists of experienced consultants with diverse areas of expertise. We are passionate about helping businesses succeed by developing bespoke talent development programmes as we are committed to delivering exceptional service to our clients.
Leading the Way: A Look at Our 3 Key Business Principles
Profit Scaling
Profit Scaling is our strategic approach to helping businesses unlock greater profitability through intelligent analysis and practical, targeted improvements. We begin by diving deep into your financial data and key performance indicators (KPIs) to understand exactly how your business is performing.
From there, we evaluate your current operational processes across all departments. Using this insight, we create a tailored stratification plan designed to optimise performance in every area of your business.
Rather than chasing large, disruptive changes, we focus on identifying and implementing a series of small, smart adjustments—marginal gains that, when combined, deliver significant, measurable improvements in your bottom line. This method ensures sustainable, long-term profit growth with minimal disruption to day-to-day operations.
Team Development
A high-performing business starts with a high-performing team. Our Team Development strategy is designed to build a motivated, engaged, and cohesive workforce that’s fully aligned with your company’s vision and goals.
We work with leadership and frontline staff to develop the behaviours, mindset, and communication needed to create a culture of accountability and excellence. Through tailored coaching, practical workshops, and ongoing support, we help every individual understand their role in the bigger picture — and how they can contribute to raising the bar.
By aligning your team with a shared purpose and instilling a performance-driven mindset, we transform the workplace into an environment where people feel valued, challenged, and empowered to grow. The result? Stronger collaboration, increased productivity, and a team that consistently delivers at the highest level.
Customer Loyalty
Customer Loyalty is built on more than good intentions — it’s the result of a consistent, company-wide culture of customer excellence. We help you embed this culture across your business, ensuring every team member understands the value of being truly customer-centric.
Our approach starts by aligning your people and processes around one core idea: putting the customer first. We work closely with your teams to develop the habits, communication skills, and service standards required to build lasting trust — and deliver an exceptional, five-star experience every time.
By creating a workplace culture that listens to customers, earns their trust, and consistently exceeds expectations, we turn one-time buyers into loyal brand advocates. Because loyalty isn’t won at the point of sale — it’s earned through every interaction that follows.
Our CEO @ I&O Global Ltd
Omar Salim - CEO
As CEO of I&O Global Ltd, I help businesses—particularly in the automotive sector—unlock the full potential of their people, processes, and performance. Drawing on over two decades of frontline experience, I work closely with organisations to deliver measurable improvements in sales effectiveness, customer retention, leadership capability, and overall commercial success.
Alongside driving business-wide impact, I’m equally passionate about helping individuals grow. Through engaging, hands-on coaching, I equip people at every level with powerful tools in sales, customer service, and effective communication—developing the confidence, clarity, and skills they need to thrive in a competitive environment.
With over two decades of hands-on experience across both family-owned businesses and large PLCs, I’ve worked with some of the most respected names in the industry—WLMG, Mercedes-Benz RG, Williams MG, and Lookers PLC—as well as iconic brands like Nissan, Volkswagen Audi Group, BMW, and Mercedes-Benz. I understand what makes a dealership tick and how to turn good teams into exceptional ones.
What sets me apart? I combine real-world dealership insight with financial expertise—backed by a BSc in Finance and Accounting—to break down the numbers that drive your business. From KPIs and margin management to retention rates and close ratios, I turn data into action, ensuring every team member understands not just what to do, but why it matters and how to do it better.
I don’t believe in theory for theory’s sake. My programmes are built for the showroom floor: practical, high-energy, and designed to create immediate impact. Whether I’m live-coaching sales teams, developing visionary leaders, embedding customer excellence, or reporting to senior leadership—my goal is always the same: to create clarity, drive accountability, and deliver results.
At the core of everything I do is a belief that great teams are built—not born. When people are inspired, supported, and given the right tools, they don’t just perform—they raise the standard for everyone around them.
Why settle for good when you can be exceptional?
Click on our Logo to Take our Dealership Performance Diagnostic Quiz
“How Well Is Your Team Really Performing?”
Complete this short assessment to identify key areas where I&O Global Ltd can help improve your team’s performance, customer engagement, and commercial results.
Available Training Courses
Sales Fundamentals
Professional Selling Skills
Professional Selling Skills
This programme is designed to equip participants with the essential skills and knowledge required to succeed in a sales role. Whether you’re new to sales or looking to sharpen your foundational techniques, this course provides a solid base for building confidence and achieving results.
Professional Selling Skills
Professional Selling Skills
Professional Selling Skills
This programme is designed for individuals who already have a basic understanding of sales and are looking to take their skills to the next level. It focuses on advanced techniques and strategies that drive consistent results in competitive markets. Participants will learn how to build long-term client relationships, tailor their approach to different buyer types, and use consultative selling methods to create value and close more complex deals.
Advanced Selling Skills
Professional Selling Skills
Interacting with Today’s Consumers
This high-impact programme is tailored for experienced sales professionals who want to refine their strategic approach and excel in high-stakes selling environments. It delves into sophisticated sales techniques, including strategic account management, influence-based selling, and leveraging data to drive decisions. Participants will enhance their ability to navigate complex sales cycles, handle high-level negotiations, and deliver long-term value to clients.
Interacting with Today’s Consumers
Interacting with Today’s Consumers
Interacting with Today’s Consumers
Today’s consumers are more informed, connected, and selective than ever before. This programme focuses on understanding modern consumer behavior and developing the communication skills needed to engage effectively across various channels. Participants will learn how to build trust, personalise interactions, and create meaningful customer experiences that drive loyalty and long-term engagement.
Prospecting and Retention
Interacting with Today’s Consumers
Prospecting and Retention
This programme equips participants with practical strategies to attract new customers while nurturing and retaining existing ones. It covers the full lifecycle of customer engagement—from identifying high-potential prospects to building lasting relationships that drive repeat business. Participants will learn how to balance acquisition with retention efforts, develop targeted outreach campaigns, and implement loyalty-building practices that maximise customer lifetime value.
Customer Excellence
Interacting with Today’s Consumers
Prospecting and Retention
Delivering exceptional customer experiences is no longer optional—it’s a key differentiator in today’s competitive market. This programme focuses on cultivating a customer-first mindset and developing the skills needed to exceed expectations at every touchpoint. Participants will explore best practices in service delivery, emotional intelligence, problem resolution, and creating memorable interactions that drive satisfaction, loyalty, and brand advocacy.
Visionary Leadership
Developing High Performing Teams
Developing High Performing Teams
This programme is designed for current and aspiring leaders who want to inspire, innovate, and drive meaningful change. It focuses on developing a forward-thinking leadership style grounded in clarity of vision, strategic insight, and emotional intelligence. Participants will learn how to craft and communicate a compelling vision, lead with purpose, foster high-performing teams, and navigate complexity with confidence and agility.
Developing High Performing Teams
Developing High Performing Teams
Developing High Performing Teams
Success in any organisation depends on the strength of its teams. This programme focuses on the key principles of building, leading, and sustaining high-performing teams that consistently deliver results. Participants will explore team dynamics, communication strategies, performance management, and the importance of trust, accountability, and shared purpose. The goal is to equip leaders with the tools to unlock team potential and create a culture of excellence.
Change Management
Developing High Performing Teams
Change Management
In today’s fast-paced business environment, the ability to lead and adapt to change is critical. This programme equips participants with the skills and frameworks needed to manage change effectively at both individual and organisational levels. From navigating resistance to fostering engagement and resilience, participants will learn how to implement change strategies that drive acceptance, minimize disruption, and achieve lasting results.